Terms of service

TERMS OF SERVICE

Last updated: 07/09/2026

Welcome to Spicy Stories. These Terms of Service apply when you visit our website or purchase products from us.

By using our website or placing an order, you agree to these Terms and our Privacy Policy and Refund Policy.

OUR PRODUCTS

We aim to make sure all product descriptions, images and prices on our website are accurate. However, colours and appearance may vary slightly depending on your device or screen.

Products are subject to availability, and we may change or discontinue products at any time.

All products sold by Spicy Stories will be as described and meet your rights under UK consumer law.

2. ORDERS

When you place an order, you are offering to purchase the products shown in your order.

We will send you an order confirmation by email. Your order will be accepted once we confirm it.

If we are unable to fulfil your order, for example because an item is unavailable or there is an obvious pricing error, we will contact you and arrange an appropriate refund.

Please check your order carefully before completing your purchase.

3. PRICES AND PAYMENT

All prices are shown in pounds sterling (£). Delivery charges, where applicable, will be shown before you complete your purchase.

Prices and promotions may change, but this will not affect an order that has already been accepted.

Payment must be completed at the time of purchase.

4. SHIPPING AND DELIVERY

Spicy Stories currently delivers within the UK only.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control. We will keep you informed of significant delays where possible.

Nothing in these Terms affects your legal rights regarding delivery.

5. RETURNS AND REFUNDS

Our Refund Policy explains your rights and our returns process.

Nothing in these Terms affects your statutory consumer rights. This includes your rights regarding faulty, damaged or incorrectly supplied products and your legal right to cancel eligible online purchases.

6. GIFT CARDS

Gift cards can be exchanged for products purchased from Spicy Stories.

Gift cards cannot be exchanged for cash and are non-refundable, except where required by law.

7. INTELLECTUAL PROPERTY

The Spicy Stories name, logo, branding and original website content belong to Spicy Stories or are used with permission.

You must not copy, reproduce or use our branding or original content without our permission.

Any third-party trademarks, book covers, images or other content remain the property of their respective owners.

8. WEBSITE USE

You agree to use our website lawfully and not to misuse, damage, disrupt or attempt to gain unauthorised access to our website or systems.

We may restrict access to our website where necessary to protect Spicy Stories, our customers or our services.

9. THIRD-PARTY SERVICES

Our website may use third-party services, including Shopify and payment providers. These services may have their own terms and privacy policies.

Spicy Stories is responsible for the products you purchase from us.

10. OUR LIABILITY

We are not responsible for losses caused by circumstances outside our reasonable control.

However, nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited, or affects your statutory consumer rights.

11. CHANGES TO THESE TERMS

We may update these Terms from time to time. The latest version will always be available on our website.

Any changes will not affect orders that have already been accepted unless required by law.

12. GOVERNING LAW

These Terms are governed by the laws applicable in the United Kingdom, subject to your statutory consumer rights.

13. CONTACT US

If you have any questions about these Terms, please contact us at:

Spicy Stories

Email: spicystoriesstore@outlook.com

Business address: Primrose Muse, Marbury Halls Barns, Shropshire SY13 4LP