Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at spicystoriesstore@outlook.com. Please do not send your item back before contacting us. Once your return request has been accepted, we will provide you with the return address and instructions on how to return your item. For unwanted items or change-of-mind returns, the cost of return postage is the responsibility of the customer. You can use any suitable postal service to return your item and should obtain proof of postage. For faulty, damaged or incorrect items, we will cover the reasonable cost of return postage. Once we have received your returned item and confirmed that it meets our return requirements, we will process your refund.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at spicystoriesstore@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain items may not be eligible for return where an exception applies under consumer law. This may include personalised or custom-made products, perishable goods such as food or drink, and sealed items that can’t be returned for health or hygiene reasons once opened. Gift cards are non-refundable and can only be exchanged for products at Spicy Stories. They cannot be exchanged for cash. This does not affect your statutory consumer rights. If you receive an item that is faulty, damaged or incorrect, please contact us so we can resolve the issue.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at spicystoriesstore@outlook.com.